Dr. Jerrice Renita Donelson

Program Audit & Assessment

I am especially interested in the experiences of diverse students who are taking college-level courses while still in high school—students who must balance multiple expectations, identities, and institutional cultures at the same time. These students are often asked to perform like college students while still being treated like high school students, and their voices are too often missing from how programs are designed, evaluated, and improved. My Program Audit and Assessment Services help access programming to identify how students truly experience learning systems designed to support their success.

At the heart of my work is a commitment to listening to students and translating their experiences into meaningful change. specialize in:

Dual Enrollment, concurrent enrollment, dual credit, Advanced Placement (AP),
International Baccalaureate (IB),
Pathways,
GEAR UP, TRiO,
Writing Centers
Community-based education and learning

Using both qualitative and quantitative user experience research methods—with a focus on students who are navigating the high-school-to-college-transition—I examine how program structures, advising practices, instructional praxis and pedagogy, communication systems, and digital and physical learning environments essentially shape student access, belonging, and academic readiness. My approach centers student voice and transforms data into clear, actionable insights for program improvement through learning of students experiences.

Automotive Billing Solutions℠

Starting as an assistant biller and title clerk in Highland Park, in Detroit, I learned hands-on the critical responsibility of title compliance, car deal lifecycle management, and the countless hours and costly losses of process errors. As I advanced, I learned on-the-job the brevity of this critical position within dealership operations, and the absence of experiencing dedicated training and development for ongoing success.

Armed with close to 20 years of experience and knowledge of dealership workflow, my dealer services began as a fill-in when billers were absent. Then, I began to work to identify what’s working well and where process failures are, reducing costly billing and documentation errors, and strengthening internal controls for audit readiness and risk management. I created Automotive Billing Solutions℠ as training and learning, from introduction to advanced regulatory compliance and process optimization for:

Car deal breakdown and submission,
Document and form completion,
CVR and Secretary of State,
Title and registration processing, title maintenance
Auditing, and internal compliance checks and balances.

With deep expertise in dealership operations and automotive compliance requirements, Automotive Billing Solutions℠ supports billers, title clerks, sales and management teams in building accurate, efficient, and effectively compliant workflows.

Instructional Design & OTL

After leaving the dealerships as a full time biller, I became a government contracts specialist where I experienced ad-hoc training. Similar to my auto biller experience, there wasn’t any dedicated training available. The learn-as-you-go situational training did not provide an inclusive view of the process and importance of government contracts regulatory compliance expected within this role.

Now, as an experienced classroom and online teacher, professor, and instructor, I provide instructional design and professional training development services that support learners where they are:

English Language Arts secondary teacher education; PRE MTTC Exam prep
Automotive billing and title clerk processes, compliance and cost accounting
Technical and professional communication curriculum and pedagogy
Experience Architecture/User Experience (XA/UX)
Writing center consultant training,
First-year writing programs.
Anti-racist pedagogy and social justice frameworks (UXRS)

From online, self-directed learning, compliance-focused, to applied instructional methods, I work to design scalable, learner-centered content and curriculum that align with learning and professional development outcomes across institutional and industry spaces.

Dr. Rachel RZ Writing Program Administrator

“As a new WPA, I didn’t know anything about dual enrollment. Dr. Donelson was incredible with helping me understand ways to assess and gather valuable information about our dual enrollment students while also offering great ideas for ongoing support and infrastructure.”

W.K.K. University Student Success Director

“Our dual enrollment students struggled with writing in their university classes. Jerrice Donelson creating a dual-enrollment-peer writing group seemed to fix the problem with high school students who are not used to writing at the college level. This way they help each other along.”

L. Waverly Concurrent Enrollment Coordinator

“Dr. J’s dual enrollment writing studio workshop design and curriculum helped us know exactly how to help our kids as they work across both thresholds.”

Nate C. GM

“Auditing our systems showed areas of financial loss due to unknown and bad processes across departments. Automotive Billing Solutions℠ training increased base knowledge of the car deal process for new and incoming salespeople. ”

John F. GM/DP

“Automotive Billing Solutions℠ process improved organization and demonstrated streamlined car deal paperwork.”

Jerry J. DP

“Showing our current biller better effective ways to be efficient and reduce car deal paperwork problems undoubtedly saved both time and money. Automotive Billing Solutions℠ methods are definitely value added.”

D.W. Ph.D. Pathways Assistant Director

“Having high school students work with university researchers without knowing anything about research writing was a setup for failure. Dr.J’s capstone writing curriculum did more than prepare them, it made them feel more confident.”

Testimonial University Writing Center Director

“Jerrice’s new tutor training brought about addressing different levels of writers in new and exciting ways including online.”

Dr. Danielle D. Teacher Professional Development Coordinator

“Jerrice’s training experience and teaching knowledge helped in-service ELA teachers understand ways to incorporate college writing expectations into their pedagogy and instruction that is engaging.”

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